Pkermer,
It sounds like the receiver is in single mode (you said it was in dual mode) or shared viewing. With shared viewing disabled, you will not get a picture on TV 2, only TV 1. If you are not getting a picture (black screen) on TV 2, you should change the setting for Shared View on your receiver.
Make sure your receiver is in Single mode by pressing the Mode button on your receiver (should have only the green light lit on the front of the receiver and the single mode amber light). Press the Menu button on your remote to display the Main Menu on your TV 1. Press 6 (System Setup) and 2 (Shared View). Move the cursor to Enable Shared Viewing. Press Select on your remote (Enable View should have purple dot). Then press Done. Exit out of the other screens till you have a picture on your TV 1 screen. Make sure the receiver is in dual mode and then check to make sure you have a picture on TV 2.
If you have any more problems or questions, please let us know.
Ray Calo
DISH Internet Response Team
Hi Tracy, my name is Mike Houston a Social Media Representative at DISH. With the TV2 remote working for both TVs, you will want to make sure the TV1 input on the receiver is connected to the TV cable (RCA or Coax cable) and TV2 input is connected to TV2 port on the back of the receiver. I will provide you our link explaining in more detail about connections. If you have any further questions I will provide you my e-mail; [email protected]. Here is the link I promised you: http://www.mydish.com/support/same-video-2-tvs
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