American Standard Cambridge 5 Ft. x 32" Right-hand Drain Whirpool Tub, Whit Logo

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Posted on Jul 12, 2017
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We have an American Standard whirlpool tub. It's probably about 20 years old and we haven't been able to find the model name or number. It's about 4' by 5'. Our problem: we don't know how to turn on the whirlpool! There's a flat switch on the rim that says "On-Off" (it's on the American Standard metal label) but nothing happens when we push it. Can you help us? Thank you very much!

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john h

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  • American Sta... Master 29,494 Answers
  • Posted on Jul 12, 2017
john h
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You have to access the lower control the switch should be an air type one it uses air pressure from pushing in the button they some times crack ,dislodge or damaged and will not turn on or off unit also switch can fail

1 Related Answer

Anonymous

  • 62 Answers
  • Posted on Jun 05, 2009

SOURCE: We have an American Standard lifetime whirlpool

Chances are that the drain assembly was not part of the tub but a 'generic' plumbing part. Is this pop up drain the type that you push down and it clicks closed and push down and then it pops up? It unscrews from the drain fitting and you can get a replacement at a big box store. A better pop up replacement is one called a Rapid-fit. It drains faster.

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This sounds like the air switch in the motor is not working properly. You will need to remove the pump from under the tub to access the air switch located in a housing on the motor.
Replacement Air Switch will cost you about $20

US Parts Center
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You haven't given the exact model number of your set here. Just visit this site named'Electro-help' for more details. Check this link and select the site. Pull up older posts there.
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Hello:

Please contact us at American Standard, and will be glad to assist you.

-Paul, Brand Marketing
on behalf of American Standard Brands

1-800-442-1902
Monday through Friday
8:00 A.M. to 7:30 P.M. EST

Technical Customer Service
Monday through Friday
8:00 A.M. to 6:00 P.M. EST
8:00 A.M. to 3:00 P.M. EST Saturday
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This tub should certainly still be under warranty if it is less than a year old. With my business, I offer a one year warranty that is standard with all of my installs. You may want to try your contractor first to see if he/she offers a warranty. If your contractor did not offer you a warranty, you may call American Standard @ 1-800-442-1902 mon-fri. from 8 am-6pm EST. If you have to go through them, the part should be under warranty, but you will be on your own for the labor portion. I would still check with my contractor first. I do not know any contractor that does not offer a one year warranty. Unless this was just a handyman and not a professional contractor.
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Most of these jets turn to close. Check if you turn the nozzle. Hope it helps
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check for power at plug in if power your vacume switch is probably out replace switch.
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