Can you hear anything. iTunes, other sounds? Have you tried different people. There are 2 things I thought of for this problem. 1, the other person is the same person all the time and they have muted their microphone. 2, you cannot hear anything on your system which could be mute, or a driver problem or a problem that can sometimes occur with the headphone jack port. For #1, have the other person try to record something or go to System Preferences and select sound, and make sure the microphone shows gain when they talk, and make sure the microphone is turned up (see picture for this one.) #2 You can try to unmute in the same system preferences, you can also check to make sure your sound system is working in the same preferences. If it is a headphone jack issue, I would plug in and out head phones into the jack until you can hear something (make sure you can hear through the headphones before this, if the headphones give no sound then don't do this.) Other than those items it would have to be a call apple issue.
1 To start a video call, enter the phone number in the standby mode, or select Contacts and a contact.
2 Select Options > Call > Video call.
Starting a video call may take a while. Waiting for image is shown. If the call is not successful (for example, video calls are not supported by the network, or the receiving device is not compatible) you are asked if you want to try a normal call or end a message instead. The video call is active when you see two video images, and hear the sound through the loudspeaker. The call recipient may deny video sending ( ), in which case you hear the sound and may see a still image or a grey background graphic.
I hope that helps.
Regards,
Jeep Brainy
Hi Richard,
Here is how..
1 To start a video call, enter the phone number in the standby mode, or select Contacts and a contact.
2 Select Options > Call > Video call.
Starting a video call may take a while. Waiting for image is shown. If the call is not successful (for example, video calls are not supported by the network, or the receiving device is not compatible) you are asked if you want to try a normal call or end a message instead. The video call is active when you see two video images, and hear the sound through the loudspeaker. The call recipient may deny video sending ( ), in which case you hear the sound and may see a still image or a grey background graphic.
Regards,
Jeep Brainy
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So you both can see and hear each other?
What's the exactly is the problem?
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