Bought a new 50 pint dehumidifier from Lowes. it has an external connection for hose. I connected the hose and stared the dehumidifier. Still drain bucket is filling up. Disconnected the hose & checked the hose connection. There is no obstruction. Does the hose connection isolates connection to bucket?

Did you punch out (or cut) the plug that the hose connects to? If not, its blocking the water from draining to the hose.

Also, make sure the unit is higher than the drain and that the hose is not kinked or clogged.

Please rate 4 stars if this is helpful. Thanks and good luck!

If you reconnect the drain hose, make sure that it lays flat from the dehumidifier and into the sump pump hole. I did that and it solved my problem of water leaking onto the floor.

Did you punch out (or cut) the plug that the hose connects to? If not, its blocking the water from draining to the hose.

Also, make sure the unit is higher than the drain and that the hose is not kinked or clogged.

Please rate 4 stars if this is helpful. Thanks and good luck!

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Terry, the hose connection should be on the rear of the uni, covered by a screw off cap. The hose can be not longer than 48" and should slope down and straight to the floor drain. As, proper drainage relies entirely on gravity.

Hope this helped you and thanks for choosing FixYa.

Did you punch out (or cut) the plug that the hose connects to? If not, its blocking the water from draining to the hose.

Please rate 4 stars if this is helpful. Thanks and good luck!

The water collection bucket may have a hose tap in it. But, in your case the hose drain connection is on the side of the unit. You have to remove the cover of the hose connection, before you can connect the garden hose. Here's where it gets a little tricky, because the Owners Manual says to leave the bucket in place. However, the Troubleshooting Guide says to remove the bucket, if water is not draining thru the hose. Which to me, makes sense, because the unit can't recognize that the hose is connected, if the bucket is still installed, because it has a safety switch.

In case you have misplaced your Owners Manual, here is a link to it, that you can download and print for future reference.

http://www.natlallergy.com/uploads/pdfs/Soleus-Air-30-40-Pint.pdf

Hope this helps you solve the problem.

safety switch is turning off the dehumidifier....you need to drain out the bucket more often....or put the drain hose into an actual drain....ive seen some people run a small plastic hose from the dehumidifier to the sump pump hole in their basement.