Brother MFC 490cw Color Inkjet Multi-Function Printer Logo
Posted on Jun 09, 2011
Answered by a Fixya Expert

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What does error 73 mean? the display keeps giving that error... i have a brother mfc490cw

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Wayne

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  • Expert 127 Answers
  • Posted on Jun 09, 2011
Wayne
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Joined: Dec 12, 2009
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It is my pleasure to guide you.

The machine does not work due to a paper jam or some sensor problem.

Quote
Clear the paper jam. (Please refer to "FAQs & Troubleshooting" for information on the Paper Feed Problem.) If the problem still continues after clearing the paper jam, please contact Brother Customer Service from "Contact Us" http://www.brother-usa.com/support/CustServ.aspx.
FAQs & Troubleshooting http://welcome.solutions.brother.com/bsc/public/link.aspx?faqid=faq000495
UNQuote

Good luck and please post back that you are successful or that I can be more helpful.

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Please find attached a manual to this printer.
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This is a mechanical problem of some description. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. Then, disconnect the machine from the power for several minutes and reconnect it. This should clear the error, but if it does not repeat the procedure making absolutely certain there is nothing in the printer obstructing the paper path.
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The error code 73 means that you have a paper jam or a paper sensor problem.

here are a list of all the codes for brother printers:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000068/faq000168_005.html?reg=us&c=us&lang=en&prod=mfc5490cn_all

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1-877-BROTHER (877-276-8437)
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Start with the wired network setup section in the quick start guide. It might give you an idea on what to do http://www.brother-usa.com/ModelDocuments/Consumer/Quick%20Setup%20Guide/QSG_MFC_490CW_EN_1578.PDF

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