DISH Network 311 DTV Receiver Logo
Posted on Jun 09, 2011
Answered by a Fixya Expert

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After connecting our receiver, goes through all steps and starts downloading the guide then receiver just shuts off...

1 Answer

  • Official Brand Answer 263 Answers
  • Posted on Jun 15, 2011
dish
Official Brand Answer
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Neffers, it seems like it may be the beginnings of a power failure. What I would recommend trying is unplugging the receiver for about 10 seconds and plugging it back in. If the problem persists then try bypassing the surge protector/power strip as applicable, also try a different outlet.

If the problem is resolved the outlet itself may need to be checked out by an electrician to make sure it is properly grounded. If the problem persists after that then the receiver itself may need to be replaced, if that happens you can reach me at [email protected] and I can help get that set up for you!

Tommy Faust
DISH Network

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