I have a model ET21DMXDW04....My freezer keeps freezing all on the bottom which results in water leaking into the refrigerator...I normally call outa company to fix it but this would be like the 4th time and they charge me $200 each time..I could have bought a new one by now..why does this keep happening when I hardly even use this freezer and how can i fix it?

SOURCE: refrigerator freezer leaking

your defrost drain is frozen or has algae blocking it its at the back of the freezer behind the evaporator cover. You can see it without removing the evaporator cover. You might or might not see the drain hole because of the ice now you can sit and poor hot water on it till it thaws then get a thin wire and run down the tube till its clear or sit there with a hair drier and thaw it .But if you don't mind a small investment ill tell you the best way to deal with it .Go to Lowe's or some where like that and buy you a eureka model 350 hand held steamer.Trust me it will be one of the best investments you'll ever make. You will find 1001 uses for it besides this and the steam will not damage your refrigerator and all the attachments make it very useful.remove the evaporator cover and take the steamer and melt the ice under the evaporator where the drain pan is. Then you will see the drain hole.Put the curved tip on the steamer an start clearing the drain hole now when you get it melted enough to where the curved tip makes a seal around the drain hole let the steam build then hold down the trigger till you hear it at the back of the refrigerator and your done put the evaporator cover back on then think of all the other uses for that steamer now I told whirlpool about it they tested it and now have it posted on their web site that will fix it easy. I hope this is good enough for a four box rateing lol

SOURCE: WATER LEAK IN FREEZER POOLING AT BOTTOM & FREEZING THEN MELTING

The problem was indeed a clogged frost water drain. I had to pull the frig out from the wall (found an incredible amount of dust accummulation in the alcove), then remove the vertical metal and horizontal cardboard covers to expose the drain catchpan. The 1/2" rubber drain hose end was only about 1/8" above the pan pointing directly into it perpendicularly. This was not enough clearance. There was a plug (formed by dust and water) in the end of the hose that came out easily when I 'roto-rooted' it with a screwdriver. The water flowed easily after that, but I went ahead and trimmed about 3/8" off the end of the hose and pushed it back into its slot. Then I cleaned as much as I could. The prevention is to keep the area behind the frig cleaned!

Bob

John Tripp

• 4656 Answers
• Posted on Mar 30, 2009

SOURCE: Whirlpool Refrigerator(side by side) leaking water

First question would be is your ice machine leaking? If so then disable the ice machine until we can find the cause of leaks and repair them. Is the freezer freezing well? Food compartment temps OK?. Let me know and I will work to help you resolve this. Sea Breeze sea [email protected]
visit my site below

http://servicepartstec.blogspot.com/

SOURCE: Freezer leaking water

My Whirlpool has been filling the bottom under the crispers with water and leaking out the vents (?) from the freezer down into the fridge compartment. I finally caught it today being rather loud, probably in a defrost cycle, and it was positively POURING in the fridge. After some more research on this site I removed the freezer bottom tray (1/4" ratchet needed) and found a layer of 1/2" thick ice under the tray. My guess is the drain hole iced up. Removed all the ice from under the tray and on the metal drain run in the back (danger, seemed sharp) and put it all back together. I didn't try to pour hot water down the drain yet, thinking positive thoughts that the drain itself isn't iced all the way to the tray near the floor. Will watch it carefully.

Charles T Nevin

• 4070 Answers
• Posted on Jul 02, 2009

SOURCE: Refrigerator freezer drains keeps freezing over, not plugged.

Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help. Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.
Take a bare copper wire and wrap it around a fin near the heater and put the other end a few inches down the drain. The heat convection may prevent it from freezing.