I had the same issue. I cleaned everything but the softener compartment did not completely empty by the end of the wash.
While service was here he was told to set the front legs of the washer so that it tilted a little backward. Front higher than the rear of the machine. Only about a few degrees. This did allow the dispenser to fully empty. I still believe that the underlying problem is a somewhat restricted inlet solenoid but I will see how this works for now.
Make sure it is the fabric softener that is not being added. Try running w/o fabric softener and see if the tray is still full. The reason I am asking is that after I run my washer the fabric softener tray is full, with water, not softener. The factory tells me it is because the water fill nozzles have realigned and overspray into the softener tray. Not a big problem, since my system is under warranty I am having them fix the nozzles and then I will know how to redirect.
If it is the softener that is not being added then check to make sure the line is not clogged. You can lift out the bleach / softener try and check for cloggs.
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I have the same issue. I have tried running without softener &, after a few loads, it does appear to be just water in the fabric softener tray. I will try pulling out the tray to see if there are any clogs, but I will also try calling Bosch as we too are still under warranty.
Thank you!
F 61 fault on Bosch front loader. Washing machine
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