Door will open from either wireless remote or the wired button inside the garage, but will not close by using the remote. I've reset the code multiple times. brand new batteries. Will not close using remote even if inside the garage, 1 foot from closer.
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I'd guess the button inside your garage, is hard-wired to the operator electrical panel (mine is). It may be that the remotes are not compatible with the opener. Some of the newer devices automatically change the security codes on every open and close cycle.
Will likely need a little more info. I am presuming this is the wireless version since it's a Digi Code. However, my first thought is that the problem is not necessarily with the keypad. Most likely could be a programming issue. Have you tried to clear the memory on the Logic board on the Garage door opener and then re-program all of the openers, including the keypad?
Some Logic boards have a dedicated slot for one wireless Keypad that is made specifically for that brand of opener.
A helpful hint: When programming the keypad, have another person help you. Have them push the program button according to the programming instructions for your GDO Make.(Garage Door Opener)
Then you key in the required sequence for programming your keypad immediately after the programming button has been pressed. This reduces the amount of time the logic board wireless memory is in the learn state.
Sometimes stray radio transmissions operating at or near your openers frequency can inadvertantly be programmed into your openers logic board. Especially if there are other same manufacturers GDO units wireless remote transmitters in use within close proximity operating on the same frequency.
Another possible cause is in your hard-wired wall control button or wiring to it. There could be a short in the contacts causing the opener to operate, or a short in the wire to the wall control button. I've run into smashed wires that have had the outer insulation pierced and the metal staple shorts across both wires. (this is not good for the logic board, as it can damage sensitive circuitry on it. Causing more Costly repairs)
One way to isolate the issue is note when this occurs. Is it always the same time every day? Or is it completely random?
I hope these possible solutions help
MASTER_TECH1
Seems you've done everything right. Press and immediately release the smart/learn button and then walk over and key in a 4 digit code and press enter. If you are sure the battery in the keypad is good then I think your keypad is on the fritz or the wrong one for that opener.
You have a door sensor problem. Make sure the sensors are pointed at one another and the small light on each one is lit and not blinking. Also check the wiring.
UNPLUG THE UNIT AND WAIT 5 MIN.
WHEN YOU PLUG IT BACK IN CLAER ALL CODES BY HOLDING DOWN THE PROGRAM BUTTON FOR 20 SECONDS.
NOW TRY TO PROGRAM EACH REMOTE AND KEYPAD - IF THERE IS STILL A PROBLEM CHANGE THE BATTERIES AND REPEAT THIS PROCEDURE.
What does it do when you try to close it?
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