Hi,
Go to system settings and select the 'Printer' option.
Right-click on the printer and enable the 'Use Printer Online' function.
Cancel all the printing jobs till that moment and redo the process.
Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.
Check all network connections and functions.
Be sure the network interfaces work properly.
Turn the printer off and on to see whether the device is working properly.
Printer Spool offline:
Disconnect the USB cable, go to RUN and type in services.msc and then find print spool and right click, then choose restart.
Also on the computer:
Start-->printers and faxes-->right click on the printer-->properties-->make sure it
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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