Let me see if I got this right.
The received fax is clean but when you send one out it has a black streak on it.
Cool! So far so good.
Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear.
The same black streak would also appear when you make a copy, because the original document must also be scanned.
Logical!
However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine.
The scanner has no rol in either situation.
Now I'm lost!
.
I thought of the scanner being dirty but I don't know how to get to it to clean it!
You still haven't said if you tried making a copy. . Oh, well.
To get at the scanner, pretend an original got jammed and follow the procedure to remove the jammed original.
. In some models this will give you enough access to the scanner area to see what the obstruction may be. .
It could be dirt, it could be "whiteout" that didn't get dry and got smudged over the glass, or it could be just a little piece of paper.
OK - I made a copy and the black streak is definitely there. I opened the front where you would get to a jam but I don't really see where the scanner is. I wiped down all the surfaces that I could reach but that didn't help and there was no paper stuck in there.
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