Hi, my puppy ate the unravelled cord of my Dyson DC23 at a point about 4 feet from the vacuum body. So I need to replace the entire cord & plug. Can I do this or do I need to buy a whole new Dyson vacuum??.

Hi, this is Jim with Crucial Vacuum,

Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi Saule, it's Jack at Dyson.

I'm sorry to hear your DC23 Turbine Head's cord seems to be stuck. If there's an issue with the cord reel mechanism, your machine may need a repair.

We'd be happy to help you arrange this, and will also be able to confirm if this is covered under your Dyson parts and labour warranty. Please note, we would advise against trying to repair the machine yourself in case damage is caused - if your vacuum is within our warranty period, this could also void any remaining cover.

When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to discuss your options with our experts.

We'll look forward to speaking with you.

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger

If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Service
www.dyson.com

Hi there,

We are very glad to hear you were able to resolve the issue with your DC23. Thank you for taking time to share your resolution. If you have any questions, or need assistance at any point in the future, please feel free to call our Dyson Helpline at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jessica

Hi Rick,
I apologize for our delayed response. I am sorry to hear you are having difficulty with your DC23. Based on the details you provided, an obstruction may have developed. For step by step instructions on how to locate and remove a blockage, please click on the appropriate link below. We are also happy to walk you through this process over the phone.
Link to Dyson support pages UK:

http://www.dyson.co.uk/support/dc23/dc23-motorhead/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual3/check-telescopic-wand-step-1


Link to Dyson support pages US:

http://content.dyson.com/support/help.asp?article=1171&product=DC23-MOTORHEAD-US

If you have any additional questions, or if the problem persists, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).
Best wishes,
Jessica

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.

To check for any blockages, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US

In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hello, this is Ava with Think Crucial.

You may refer to Dyson DC23 User's Manual on you may clean the hose safely by clicking the link below.

Dyson DC23 Operating Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Depending on where it has been chewed, you may not need to replace the whole of your cord. Ask your local electrical supplier, or possibly somewhere like B & Q, if they have an 'inline' plug and socket to repair your existing cord.this would resemble the type of plug and socket used to connectd the power chord to a lawnmower, except you would not be buying the sealed type.Then you could simply cut out the chewed part of your ccord, and fit the two new ends, one the plug and the other the socket.It is no more difficlt than fitting a new domestic 13 amp plug on a cable.It is also a safe but much cheaper solution, so you should save money too.

The belt can e replaced but I recommend you should take it to your local vacuum cleaner service center. They may even be able to fit a new plug on the end for you if the damage is at the plug end.