51.XX is a laser/scanner error.
From the operator panel, get to the DIAGNOSTICS menu.
Run the laser/scanner motor component test.
Listen for the motor. You should be able to hear it rotating.
You are probably going to need to have the laser/scanner assembly replaced.
SOURCE: hp p4014n, erro 55,00,00
55.XX.YY DC CONTROLLER ERROR
A temporary printing error occurred.
1. Turn the product off and then on.
2. Remove any third-party memory or USB
device, and then turn the product off and
then on.
3. Remove and then reinstall the formatter. (the formatter is the logic board)
4. If the error persists, remove the
formatter and perform an engine test***. If the engine test page fails to print,replace the DC controller. If the engine test page prints, replace the formatter.
***engine test
To verify that the product engine (all product components except the formatter, formatter DIMMs,
EIO products, and the stacker or stapler/stacker) is functioning, print an engine-test page. Use a small, non-metallic, pointed object to depress the test-page switch, which is accessible through a slot in the right-side cover.
The test page should have a series of horizontal lines.
A damaged formatter might interfere with the engine test. If the engine-test page does not print,
try removing the formatter and performing the engine test again. If the engine test is then successful, the problem is almost certainly with the formatter, the control panel, or the cable that connects them.
356 views
Usually answered in minutes!
×