Hello, I get this code 010-398 on the xerox m24 color copier machine? Can you please tell me the solution of this? e-mail: [email protected] Mobile: 005978852355

It might be problem with your sensor.I will give you a sftware of the machine it is called it's pws.Note my e mail [email protected] email me your teamviewer software's id and the time i will share your pc through this software and repair your machine wia this software.i will tell you step by step and you have to follow me.I am giving you time on sunday at Pakistani Time 3:00 Pm

On the right side in the center of machine there is a small door you have to open that door and there will be the transfer belt there is also a handle to take it out you have to grab that handle and take it out slowly you will see the cleaning blade and assembly on the left side

You have a bad fuser fan. Xerox part number 127K29340. Located on the back of the machine. Very common problem. Look up on google a business called the parts drop.
They will have it.

010-398 Fuser Lock Failure RAP
Description
The Fuser Fan failed.
Power OFF/ON
Procedure
Turn on the power.
Visually check the rotation of the Fuser Fan

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My name is Bruce

Sounds to me like you need a drum or one of the other routine maintenance items.
The way to find out is to press your machine status button, then look under supplies. You will probably find that a drum life has expired, the IBT cleaning roll or fuser life have expired.
I am sure if you look there one of those "supply" items has reached its end of life.
In the same area under the machine status , there is also a section there for active messages and fault codes. Make sure you look there. If you have additional questions please ask.
If there is an active message or fault code, e-mail me at [email protected]. Just put Xerox M24 in the subject line please.

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desconecta el hd de 2.5 en la ess pwb y prueba...

What is the specific code?

http://www.xrxgsn.com/admin/public/2990/m24consumableext.html

Yeah, you do. Sadly that is only on a Xerox rep laptop.
The diagnostics in that machine are not in the processor but accessed via laptop.
Instead of calling Xerox, you can look up a dealer in your area. They would do it and if you have no maintenance agreement they will do it for much much cheaper, what city to you live in? Let me know and I will send you the names of dealers in your area.
E-mail me at [email protected] dont want you putting your city name on here. I will look them up and send you the info on dealer service in your area.