Our dehumidifier is not taking moisture out of the air and putting water in the bucket but everythings to be running fine

It may be that you have the humidity level is set to high and all it's doing is maintaining. The fan runs to continually to circulate the air. If the sensor picks up a change in humidity, the compressor will turn ON. This happens mostly when the unit is operated in continuous mode. Try lowering the humidity setting to 45% or minimal if you don't have an LCD screen.

If you want t do an at home test, to see if it's working properly ... Move the unit to the bathroom, trun the shower ON hot enough to generate steam. Turn the unit ON and set it at it's LOWEST Level. DO NOT turn the bathroom's exhaust fan ON. As you exit the bathroom, close the door. Return to the bath room after 15 or 20 minutes, turn the shower OFF and allow the unit to run for 5 more minutes. Check the bucket for water and if you find any, it's working as it should.

If you don't find any, be sure that the air intake filter is clean. If that doesn't do the trick, the compressor may be low on refrigerant and needs to be recharged.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

If the machine's compressor runs when you switch it on, then turn the machine on maximum and let it run for an hour or so. Then check the coils in the back with your hand. If they are not getting cold at all, then there is a significant problem with the refrigeration process in the unit. It may have developed a leak and allowed your refrigerant gas to escape, or there may be another internal problem with the compressor. Either way you would need to have it serviced by a fridge technician, or more likely just replaced with a whole new unit since both options can potentially cost about the same.

If the unit runs normally and the coils are getting cold, then make sure they are not totally icing up which will impede the unit's performance. Also make sure that the room is warm enough. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Add heat to the room if necessary to improve the unit's performance.

You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html

Hope that was helpful. Thank you very much and good luck.