Try to connect it in bluetooth connection. (Wireless connection.). Or try to connect your phone in USB connection. (Wired connection)
For wireless connection:
-open your first your bluetooth connection. (phone and laptop)
-send the the files/photos via bluetooth connection.
-accept the files from your laptop.
For wired connection:
-connect your usb to your phone
-set your phone connection to mass storage
-connect to your laptop, if your laptop detect your phone, search your files, then copy it.. =)
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