SOURCE: Unit will not go into defrost.
There is a good chance, if the defrost timer is mechanical, that you can rotate (nudge) the timer to see if it get's going.
Most commercial refrigeration does not use a defrost thermostat, and a lot of it does not use a heater (they use a hot gas bypass valve and pump hot gas through the evaporator, rather than through the condensor.).
Let me know if you need further help.
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