1. Turn off your compter.
2. Look for theOne Key Recovery button on your PC. It's near the power button.
3. Press the OKR button, wait until your computer turns on.
4. After Windows loading files you'll be routed on Lenovo One Key Rescue System.
5. Select One Key Recovery then, select restore from Intial back up.
Usually it will take 20-30 minutes for the whole process to be done. Once it's finish just reboot your computer.
If this fails, then call them.
http://www.lenovo.com/planetwide/select/selector.html
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