My Dyson dc07 is picking up dirt - you can see it in the cannister - but it's spitting out crumbs, rice, etc back onto the rug. I can feel it hit my feet. So it's not doing a great job, just moving the crumbs around. I've cleaned the filter, wiped the inside, and my husband has checked for blockages - and the brush is spinning - any other ideas?
The beater bar (rotating brush) can kick back crumbs if the suction is not at 100%. This can happen if the vacuum has been used for a number of months without a thorough cleaning.
First thing is to not let the dirt canister get too full. The more full it is, the more dirt is sucked into the "cyclones" which are meant for only fine particles, not big pieces of dirt.
I'd then check your elbow hose connections (the ones that snap out easily). Then check the Hepa filter. When I lost suction with my Dyson DC07 the Hepa filter was a mess. But the inner cannister seemed to be really dirty also, so I dismantled it (this will void the warranty) and washed it out under the kitchen sink. Do not try this unless you know exactly what you're doing, but mine was an extreme case, as the Dyson was used by family members for about three years and they probably never cleaned the Hepa filter, etc.
Now I'll at least wash the Hepa filter (and housing) twice a year, as Dyson recommends.
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Some blockage at the pickup or in the hose if it uses one---dirt etc being kicked back out is a clear sign of this----if it has a tube check that first, and if a head with turning brush do not miss looking for a blockage there.
I'm sorry to hear you're having difficulties with your DC07. If the machine won't pick up through the cleaner head, there may be a blockage somewhere. The easiest way to check for this is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US
It's also a good idea to wash the filter - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.
This should resolve your issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).
With all upright vacuums the problem could be one of two things on it in this situation.
1) the belt may be broken or slipping and is needing to be changed.
2) the lower area below the hose attchment and the rotating brush may be blocked up.
It is also possible that both could be giving you a problem too, however if it is blocked up down below then you will most likely see some dirt and debris spitting back out as you vacuum.
Check to see if bag (or if not bag then chamber is full).
Check to see if filter is clean.
If your vacuum has a bag, check to see that it is properly mounted.
Sorry I couldn't be more specific but it would help if you would specify what type of vacuum you have, whether you are using the hose or just the floor part, and where it is spitting the dirt from.
Hope this helps. If not, let me know the answer to the above questions and we'll go from there. Good luck!
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The debris collected in the bin doesn't always spin. Sometimes it gets stuck to the side, or just held in place by gravity. This does not affect performance.
If you have any further concerns about your Dyson DC07 vacuum cleaner or feel that the machine is nor performaing correctly, please check out the online Support at www.dyson.com or call our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards Darran Dyson Customer Service
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it is a blockage. Dyson cuts off in this case to prevent overload. Also leaking dirt indicates blockage. Strip everything out you can. Remove foot plate on base and check for hair or fibre blockage. it may be small and in an odd place.. seek and ye shall find. If not, return to dealer for service. Good vacuum though.
This is fairly easy. Click on the button at the top of the hand above the cannister. It's a purple button and the handle faces the front and says Dyson on it. This separate the cannister from the body.
Next, hold the now full cannister above a trash can and click on the red button which was below the purple button (but hidden when it was attached).
recently had same issue with friends. remove the filter and see the other thin filter there that goes to your motor compartment.. remove that and clean it. also check inside your tubes make sure not partially clogged.
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