I work for Black and Decker customer support. Our customer service phone number is 1-800-231.9786.
If what you have is a Home Cafe coffee maker and it stops after a few seconds, the unit needs to be replaced. Unfortunately, the unit can't be repaired. The product comes with a one year warranty that begins on the date of purchase. If you purchased or received the unit within the last twelve months, please call the number above for our warranty procedure.
While this doesn't solve your problem, I hope that the information will allow you to make an informed decision as to how to proceed. Please let me know if I can be of further assistance.
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