You can do this without calling Nintendo by following my instructions.
1. At the Wii title screen click on "wii" (wii options) at the bottom left hand corner
2. Click on "wii settings"
3. Click on the "arrow" pointing to the right to go to the next screen.
4. Click on "Parental Controls" where it will say "change Parental Controls?", click "yes"
5. Then click on "I forgot", and when asked your secret question click on "I forgot" again.
6. Your "confirmation number" (8 digits long) will be at the bottom.
7. Go to this website
http://wii.marcansoft.com/parental.psp and enter your confirmation number.
NOTE: very important. You must have your wii set to the correct time and date.
8. After you enter your confirmation number and hit "get reset code" it will be near the top of the page "Your unlock code"
its 5 digits long.
9. Click on "ok" on your wii parental controls page that has your confirmation number.
10.Enter the master key (the same number that you got from this website, the 5 digits).
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