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Are you connect directly to usb port or using cable? if using cable,try connect directly. maybe that cable you used is problem. If still not working, try change usb port. try back usb port. mostly front usb port have problem.
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Have a look online for a usb driver for your hardware download it and install it or make sure you havnt got usb 2 compatable hardware plugged into a usb 3 slot or vice versa
Can you explain what you mean by IMFORMATION and what recognition you are having difficulty Reconised about or with? If that sound confusing John, read your question and re-submit it so we can better elp you with the problem.
go to bios settings then set the DVD as a SATA or IDE drive and check easy the IDE or SATA connector from the back of DVD player to Mother Board connectors...
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