It will not run.It cuts on then cuts off. There is plenty of moisture in the air, so it's not the lack of humidity. Any help would be appreciated

It may just be the fan running and not the compressor. Some unit's are designed that way, so that air is constantly moving and when the humidity level rises above what you have it set on, the compressor will automatically turn ON and remove that moisture. Wants it's back to where you have its set, the compressor will turn OFF. Check your Owner's Manual to see if your model has that feature.

Hope this helped you and thanks for choosing FixYa.

It may be just the fan motor running and not the compressor. Which, depending on what level you have the humidity extraction set on, may be the problem. If it's set to high, the fan is running to circulate the air. If the humidity sensor picks up a rise in the humidity level (higher than what you have it set on), the compressor will turn ON. Lower the setting to 32 or 35% and if the air intake filter is clean and not clogged, the compressor should turn on shortly thereafter. In addition, be sure to maintain at least 12" of clear air space around the entire unit.

Many times the higher settings are thought to be how much moisture will be extracted. When in fact, the opposite is the case.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

A couple of things may be happening: The humidity extraction level may be set to high and it can't extract any humidity at that level. Reset/Lower it to 35%. The fans on most dehumidifiers run almost constantly (designed that way) so that it keeps moving the air around. If the sensor picks up a higher humidity level than what it's set to maintain, the compressor will turn ON. This is particularly true, if you operate the unit in continual mode, rather than a timed mode. Also, a dirty or clogged air intake filter, hinders the units ability to remove humidity/moisture.

In addition, operating the unit is ambient air temperature of between 40 & 60 degrees F, causes the unit to struggle to dehumidify the air and the fan to run continuously. Obstructing the air flow around the unit, will also cause it to not function as it should. Maintain a minimum of 12" of free air space around all 4 sides of the unit.

Hope this helps you troubleshoot and solve the problem. Please let me know.

mempandora, the humidity level that you set on the unit may be to high. In which case the unit will only maintain that level, rather than remove any moisture/humidity. Lower the setting to 35% or minimal, if your unit does not have an LED display. In addition, the air intake filter probably needs cleaning and the coolant coils need to be wiped down and cleaned. The latter is the only part that will require some partial dismantling of the dehumidifier's cabinet. Also, it is imperative, to maintain a minimum of 12" clear air space all around the unit. And finally, the ambient air temperature at floor level may be affecting the operation. If the temperature is between 40 & 60 degrees F, the unit struggles to sense humidity. This is particularly true in a basement. As, the air at the floor is colder than the air temperature.

I hope this helps you to troubleshoot and solve the problem.

You may have the humidity level set to high. If it's above 60%, that's what it's going to maintain, not remove. Set the humidity level on the lowest setting and try again. Whether you're using the hose or not, I don't suspect it's playing a role in it. Also, clean and reinstall the air intake filter.

Hope this helped you solve the problem. Please let me know. Thanks.

Hi,

There are many reasons why a dehumidifier will not work or collect water.

Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

It very well maybe, that you have the humidity removal set to high and it's not sensing any humidity to remove. For example, if you have it set on 65 - 70%, that's not how much humidity it's going to remove. It's the level of humidity it's going to maintain in your home. To remove moisture/humidity, the setting should be low, like 45%. As far as the fan running ... many units are designed that way, in an effort to help keep the air circulating and also to defrost the cools.

If you want to test the unit, to see if it's working properly. Place the dehumidifier in the bathroom and set it at 50%. Turn the shower ON and let it run for 20 minutes with the bathroom door closed and without the exhaust fan running. And check on it after 20 minutes. More than likely, there' will be water in the bucket.

Also, there's routine maintenance that should be performed regularly. Clean the air intake filter, clean and wipe off the the compressor coolant coils, and check for clogs in the drain line of the unit.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.

Kreston, check the humidity level you have it set on. It may be that there is not enough humidity in the air for what you have it set on and it automatically shuts OFF.

Keep in mind, whatever level (percentage) you have it set on, is what it will maintain, not remove.
For example - if you have it set on 65%, that's pretty high level of moisture/humidity. But, it's not how much it's going to remove from the household air. Unless, the humidity level rises above 65%. Then it will only remove enough to maintain 65%.

If you want to remove humidity/moisture, you have to lower the setting below 45 to 50%, Try that and I think you'll meet with success.

Hope this helped you. Please let me know. Thanks.

If you're setting the humidity level on 70 % , that means you want to leave the relative humidity in the house at 70%. That's why the dehumidifier is cutting off. Your house is already at 70% humidity or higher. If you want to remove humidity, set the level lower. If your trying to make it cooler in the house or remove a lot of moisture, set it a 35 to 45%.

Hope this helped solve your problem.

does the air feel humid? could be the humidity level dropped and there isn't any moisture in the air. the air passing over the evaporator coil needs to be laden with moisture for the dehumidifier to work.