Dehumidifier does not see to be collecting water, fan is running but no water from hose

It very well maybe, that you have the humidity removal set to high and it's not sensing any humidity to remove. For example, if you have it set on 65 - 70%, that's not how much humidity it's going to remove. It's the level of humidity it's going to maintain in your home. To remove moisture/humidity, the setting should be low, like 45%. As far as the fan running ... many units are designed that way, in an effort to help keep the air circulating and also to defrost the cools.

If you want to test the unit, to see if it's working properly. Place the dehumidifier in the bathroom and set it at 50%. Turn the shower ON and let it run for 20 minutes with the bathroom door closed and without the exhaust fan running. And check on it after 20 minutes. More than likely, there' will be water in the bucket.

Also, there's routine maintenance that should be performed regularly. Clean the air intake filter, clean and wipe off the the compressor coolant coils, and check for clogs in the drain line of the unit.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.