Lexmark Prospect Pro205 Wireless All-In-One InkJet Printer Logo
Anonymous
Anonymous Posted on May 06, 2011
Answered

PRINTER WILL NOT RECOGNIZE PRINT CARTRIDGES. KEEPS GIVING ME ERROR MESSAGE REGARDING COLOR PRINT CARTRIDGES (EITHER WILL NOT RECOGNIZE OR TELLS ME IT IS INPUT INCORRECTLY). WILL NOT LET ME PRINT IN JUST BLACK. HAVE TRIED EVERYTHING (CYCLED ON AND OFF, CLEANED PRINTER HEAD, PLUS THESE ARE NEW CARTRIDGES) AND HAVE UPDATED MOST RESENT DRIVERS.

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  • Anonymous May 06, 2011

    Are they Lexmark brand cartridges?

  • Anonymous May 07, 2011

    Yes they are Lexmark cartridges.

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Anonymous

  • Official Brand Answer 3,344 Answers
  • Posted on May 07, 2011
Anonymous
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The firmware update for the Lexmark Pro205 printer will help fix the problem where the printer is having trouble recognizing the ink cartridges and other issues. You can download and install the update for your Lexmark Pro205 printer by visiting the Lexmark website at http://bit.ly/p205fw. If more than one download is available for your model, try the top download first.

  • 2 more comments 
  • Anonymous Jun 23, 2011

    If you have successfully updated your printer's firmware yet your printer is still having trouble recognizing your ink cartridges, it could be due to a faulty printhead. Please contact Lexmark Technical Support Center or visit Lexmark's website for additional assistance.

  • Anonymous Jun 23, 2011

    That sounds like a printhead problem. Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality.  We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.

    However, if your device is displaying a ‘printhead error’ on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.

    Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.

  • Anonymous Jun 30, 2011

    Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.

  • Anonymous Jul 12, 2011

    I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.

    Please let me know if you have other concerns.

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