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You didn't say which model KitchenAid mixer you have. Assuming that it is a tilt-head, and that the metal portion of the motor housing joining it to the base did not break, the Service Manual can be had at:
Till the top back and look into hinge area. You will see a large set screw that controls how far the head drops. Try turning the screw counter clockwise 1/8 of a turn.
I just got my dough hook unstuck! The problem was the bolt at the top of the dough hook. This bolt is used to adjust the height of the dough hook. This bolt came loose while mixing and went up towards the mixer. The force of the spinning actually tightened this bolt against the mixer so when I tried to release the dough hook by lifting and turning, it wouldn't lift. The bolt was in the way! The solution is to loosen this bolt. You'll need a thin wrench that's about 15 mm. You can test loosening this bolt on the other attachments since they loosen in the same manner. You'll have to bend the white shield down slightly to get the wrench in there. It's a tight squeeze even with a thin wrench. Hold on to the lower end of the dough hook and turn the wrench counterclockwise when looking down at it. Once you loosen the bolt, you'll be able to turn the lower portion of the dough hook to lower it. Then you can lower the bolt further. Once you have them low enough, you can remove the dough hook like normal - lift and turn. Sure beats boxing it up, shipping it for repair and paying for shipping both ways!
First cut a block of wood that is of a length that is long enough to go from the column to the attachment portion of the planetary. (The block protects the gears from the force.)
Look at the rotation of the hook, you're going to twist it the opposite direction. Above the hook, loop a strand of a wet towel. While keeping the towel damp, not wet, torch the **** out of the hook. I recommend "mapp" gas. Heat it for about 90 seconds to to 2 minutes. The old dough stuck inside will burn off. You should get some black smoke. Use the block of wood, between the attachment portion of the planetary and the column, to resist the twist of the hook. If the wood is properly placed to absorb the load --- dampen towel, torch, block, TWIST. If you use a wrench -- be cautious. Good luck -- Mike
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