I would call Singer because something is not in alignment if your have checked all of the suggestions that your manual gives. Without seeing it, I don't know how anyone can help because we cannot see what the needle is hitting, it is like working in a dark room. Singer's phone # 1-800-4singer, JoAnn Fabrics usually has nice people who are very helpful and I know that they sold this model at my JoAnn's because I bought one for Xmas for my granddaughter. They probably will spot the problem right away
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