Go to this link to download the manual at singer.com free;
http://www.singerco.com/uploads/download/839_white-807,827-x.pdf
Unfortunately, this particular Finesse machine does not say anything further. One is led to believe the brand is Finesse and the model is 827. Through research I've learned it was made or bought out by Singer, so the lady who commented January 2012 is correct with her link. (I was recently given a Finesse 827 that thankfully had the original manual with it.) Wanted to comment, in case anyone else has issues in the future.
What brand is it? Is it a Janome? It makes it very hard to help when you do not tell us the brand or a good description. Unfortunately, we do not always know just by model name.
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