Our auger stopped working how can we fix this. it is not the electrical .when you put pellets in the burner it will light and burn ,but then the fire will go out.

There are a few possible causes for this issue with your pellet stove. One possibility is that there is an issue with the auger feeding the pellets into the burn pot. The auger could be clogged, or the timing of the auger may need to be adjusted. Another possibility is that there is an issue with the airflow in the stove, which is preventing the fire from maintaining a consistent flame. The air intake or exhaust vents could be blocked, or the blower fan could be malfunctioning. Additionally, the control board of the stove could be malfunctioning, causing the auger and blower to cycle on and off erratically. It may be best to consult with a professional technician to diagnose and fix the issue with your pellet stove.

Gibraltar makes coal, pellet and wood stoves. Stoves that burn wood pellets have a hopper and feeder auger that feeds pellets into the burning chamber. They also require electricity to work. From what I read online you should be able to burn wood in the stove but I believe the coal stoves have a smaller burning chamber.

Do you have a user's manual? Most pellet stoves need to be lit before starting the auger to sustain the fire.

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depending on how the manufacturer set up the system, there may be pellets wedging the auger. most augers are geared low enough to snap the pellet but if its something else blocking it (stick or rock etc) it may have blown a fuse for the auger drive or the drive mechanism itself. if you are going to work on the auger. UNPLUG THE STOVE AND USE TOOLS TO CLEAR BLOCKAGE as there may still be some pressure to spin auger

Have you recently changed the brand of pellets form what you have used in the past? If so, please understand that no two wood pellet manufacturers make their pellets the same way. If this is the case, you will have to retweak your stove to that brand of pellets you're now using. Also, check the auger to make sure it's not jammed and that auger shaft is properly fitted into the auger drive motor coupling..

Hope this helps solve your problem.

if your treger wont get hot like when new, clean the fire pot and check for holes burned through, making for poor air flow, i had that problem.

Turn the control on high and wait about three minutes. Shut contol off and restart in about 1 minute, This should have enough pellets in the auger to start before the hot rod shuts off. You can also put a hand full of pellets in the burn pot and usually bu the time these pellets are burned out the others are there. A couple of cycles usually will start them.