Jet 3 will not turn on but when you plug charger cord in it will light up the entire length of the battery indicator when you push the switch. Chair will still not move. Controller is a PG Drives Pilot Type D49637/8A Serial 020707026.

Hi June,
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully charged or because the batteries are worn down and can no longer hold a charge. Below are a series of basic troubleshooting instructions for the Jet 7 Power Chair. This information is to be used as a supplement to the troubleshooting instructions provided in the owner's manual. If you have any questions about this information, contact your authorized Pride Provider. What if the systems on my Jet 7 seem to be "dead" (controller does not light up when the on/off key is pressed)? ! Make sure the batteries are wired properly-refer to the battery wiring diagram located on the power base. ! Make sure the connections on the battery terminals are tight and secure. ! Make sure the battery quick-disconnect harness connections are fully joined. ! Make sure the main circuit breaker has not tripped-push in the main circuit breaker reset button. ! Make sure the controller is completely connected to the power base. What if the range per charge of my Jet 7 diminishes over time? ! Determine if the batteries have ever been replaced. Batteries over a year old may be defective. ! Determine how frequently you charge the batteries in comparison to how often you use the power chair. If you use your power chair on a daily basis, you should charge the batteries every day for 8-14 hours. ! Determine when the batteries were last charged. Even if the power chair has not been in use, the batteries should be charged once a week for 12-14 hours. ! Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of batteries; continual undercharging reduces the overall life of the batteries. ! Observe the ammeter during battery charging to determine if the batteries are receiving a charge. If the ammeter does not go up when the battery charger is plugged into the charger power cord receptacle and an electrical outlet, the batteries are not getting charged. Check the charger fuse and ensure the electrical outlet is good. ! Determine if a wall switch controls the electrical outlet used for battery charging. If a wall switch does control the outlet and the switch is turned off inadvertently, the batteries will not fully charge. ! Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the use of an extension cord when charging the batteries. The charger should be plugged directly into a properlywired standard electrical outlet as the length and condition of the extension cord can have an adverse affect on the battery charger. ! Determine how far you let the battery condition meter LEDs go down before charging the batteries. If you continually allow the battery condition meter LEDs to fall into the red area, the overall life of the batteries will be reduced. What if my Jet 7 is operating slower than it has in the past? ! Determine when the batteries were last charged. When the battery charge gets low, the batteries supply less power to the motors, which causes the motors to spin slower. ! Determine the temperature of the power chair at the time the problem occurred. The Jet 7 electrical system will protect itself from overheating when its internal temperature gets too high by reducing the amount of power sent to the motors. When this happens, the power chair will gradually slow to a stop. Allow the power chair to cool down and it will resume normal operation.
What if my Jet 7 begins pulling to one side? ! Determine if the joystick is being deflected straight or at a slight angle. Even a small amount of deflection right or left will cause the chair to veer over a long distance. ! Determine if both manual freewheel levers are in the drive position. If only one manual freewheel lever is in the drive position, the other motor will not operate and the Jet 7 will veer severely. ! Determine if both tires are inflated to the proper psi if the power chair is equipped with pneumatic tires. Pneumatic tires should be inflated to 35 psi (2.4 bar). If one tire is inflated more than the other, the power chair will pull to the side that is underinflated. ! Determine if the caster wheels are pivoting freely. If either caster wheel is not pivoting freely, the unit will veer to the side. What if the Jet 7 powers up, but will not move? ! Determine if both manual freewheel levers are in the freewheel position. If the power chair is in freewheel mode, then the electronics will function but the motors will not spin the wheels. ! Determine if the controller is flashing a fault code. The Jet 7 comes equipped with a VSI controller. The VSI controller will flash a code via the battery condition meter LEDs if a system fault is detected.
# OF LEDS CODE CAUSE POSSIBLE SOLUTION One red LED 1 Low battery voltage Charge batteries Two red LEDs 2 Left motor open Make sure left motor is plugged into controller. Three red LEDs 3 Left motor wiring fault Contact your authorized Pride Provider. Three red LEDs 4 Right motor open Make sure right motor is plugged into controller. One yellow LED Three red LEDs 5 Right motor wiring fault Contact your authorized Pride Provider. Two yellow LEDs Three red LEDs 6 Inhibit active Contact your authorized Pride Provider. Three yellow LEDs Three red LEDs 7 Joystick error Contact your authorized Pride Provider. Four yellow LEDs Three red LEDs 8 Controller error Contact your authorized Pride Provider. Four yellow LEDs One green LED Three red LEDs 9 Brake fault Make sure both motors are plugged into controller. Four yellow LEDs Two green LEDs Three red LEDs 10 High battery voltage Contact your authorized Pride Provider.
What if the speed LEDs on the VSI begin to flash? ! Determine if the battery charger is connected to the power base. When the battery charger is connected to the power base, an internal charger inhibit feature keeps the power chair from driving. This is indicated by the VSI speed LED(s) flashing. ! Determine if the charger harness fuse has blown. A blown charger fuse can cause the charger inhibit to activate. ! Determine if all controller connections are plugged into the power base properly. If the 3-pin charger inhibit connector is not plugged in properly, then the charger inhibit feature will activate. What if the speed LEDs on the VSI begin to scroll? ! Determine if the VSI has been placed in lock mode. The VSI is equipped with a lock mode feature that prevents unintended use of the power chair. If the VSI is in lock mode, deflect the joystick full forward until it beeps, and then deflect the joystick full rearward until it beeps. The joystick should go back to the drive function.

The batteries need charging and when you plug in the charger and the power is on the lights wil flash indicating that the charger is plugged in. Now look at the rear of the chair near where the charger cord plugs into the chair and you should see a voltmeter. With the charger plugged in the voltmeter will indicate about 5-6 amps and after charging overnight the voltmeter should be reading 0 amps. If when you plug in the charger cord and the voltmeter indicates 0 amps then I would suspect that the charger is not working or that the fuse is blown in the charger circuit. The only way to see if the batteries charge would be to borrow or find an offboard charger that will plug into the charger port located under the front of the joystick and after charging for 10-12 hours see if the battery level lights show full charge Hope this helps

when you plug in the charger do you get any amp reading on the meter located at the rear of the chair near where the charger cord plugs into the chair. When you plug in the cord the meter should deflect and read 6 amps or so. If you aren't getting any deflection of the amp meter then either the batteries are dead or the charger is bad. If you have a voltmeter you can set it to 200 volts dc and plug the leads into the charger port located under the front of the joystick Plug the leads into the 2 outter holes of the port with the charger plugged into the wall you should be reading 27-30 volts. Unplug the charger and you will be reading the battery voltage and fully charged they should read 25-27+ volts. If you aren't reading 25-27 volts without the charger plugged in you will need new batteries( anything less than 10 volts will not let the chair turn on) if you aren't getting 27-30 volts with the charger plugged in then the charger is bad and you can get or borrow an off-board charger and charge the chair thru the joystick port Hope this helps

Cathey when you plug in the charger look at the rear of the chair at the meter if the chair is charging then the meter will indicate some amperage reading when it is fully charged the meter will read zero. Also turn on the chair and if the lights are scrolling or flashing it shows that the charger is plugged in. Now if after the meter reads zero (if it ever does) the lights on the joystick should all be lit indicating a full charge. If you aren't getting all the lights and the meter indicated the charger was working then you need to replace the batteries Hope this helps

The chair should have a meter on the rear panel where the 9 pin connector for the joystick plugs into the chair when you plug in the charger cord the meter should move up and the lights on the joystick should flash indicating the charger is plugged in. When the chair is fully charged the meter should read zero or bounce up and down. Hope this helps

If your charger light does not come on when you plug it into the wall, the charger may need to be replaced.
If the controller does not react at all after the charger has been connected for serveral hours, there may be a bad fuse. Even if the batteries are low, the controller should at least flicker on and off to indicate that is is trying to come on.
If the charger lights up when you plug it into the power chair, but the power chair does not respond when you turn it on while the charger is connected, or the chair will not power on after the charger has been connected for at least 8 hours, the batteries may need to be replaced. Power chair batteries will oxidize and go solid if they are not maintained properly or have been stored. Please consult your owner's manual for the type of batteries needed; most likely it is a U1 12 volt 33amp battery, which can be purchased at Batteries Plus or Interstate Battery for around $75-$150 each.
Good luck!

You can use the AC charger cord from a computer as a replacement for the AC cord of the charger. If the AC cord plugs into the wall and plugs into the charger or charger receptacle on the back of the power chair, you can use it.
If I remember correctly, This chair has a 4 Amp on-board charger which has an AC receptacle on the back of the chair to plug in an AC cord. The off-board chargers take a universal AC cord which will work with a universal computer AC cord. If the AC cord plugs in, use it.

bobby

The batteries are not charged. The red light indicates low batteries and the clicking sound you hear is the electric brakes being energized. Now the problem could be bad batteries or a bad charger. If you have access to an off-board charger (maybe a friend or acquaintance might have one) plug it into the charger port located under the front of the joystick. Don't plug in the on-board charger at the same time. Charge the chair overnight with the off-board charger and you should see a red light(power) and a green light(if the chairgot fully charged) if the light is still yellow then the batteries are bad and need to be replaced. Your chair uses 2 U1 batteries and if there is a battery store near you get them there. Interstate makes a good battery if you have a dealer near you. Hope this helps Good Luck

Check that you don't have the charger cord still connected or the motor disengaged.