Model no.TI1613BS1 i have somehow caused the 'padlock' (which i've never used) on the bottom righthand corner to activate. now i can't start either of the 2 electric hobs. have followed manuel's instructions which may apply to several models as there is no model number printed on it). occasionally i can get it to work, but don't know how i've arrived. i am having to eat a lot of raw foods! bought it in france where i have lived for 23yrs, so understand the language. .

You would need to post make and model of unit, sounds lke a child lock was activated somehow. If you have the manuel, look up child lock and see how to unlock it.

Activate to avoid unintended start. Touch and hold the Cancel control for about 3 seconds until 2 tones sound and padlock icon appears in the display. Repeat to unlock control.

The magnetron may be defective. You can replace the magnetron, there is no other possibility.

For Samsung side-by-side refrigerators, there are two possible locations. One is in the upper right hand corner of the refrigerator. The other is behind the veggie drawer.

To access the filter, either remove the top glass shelf or the vegetable bin. Turn off the water to the refrigerator. If no filter is currently in use, remove the cap. If a filter is in use, remove the old filter. Turn clockwise to remove the old filter. Save the cap to reinstall if the fridge is ever used without the filter. Note the date when you put in the new filter and place the sticker on the filter. Remove the red cap from the new filter and align the unlock mark with the filter mark on the filter housing in the refrigerator. (Looks like an unlocked padlock with the u part turned 180 degrees from the rest of the lock). Turn the new filter counter-clockwise 90 degrees until the lock symbol (closed padlock) lines up with the mark on the housing. Use steady firm pressure - it will be hard to turn. This ensures a tight seal. Turn on the water line and check for leaks. If the filter isn't leaking replace the shelf or the vegetable drawer.

Samsung support for the SRS618dp is here: http://www.samsung.com/au/support/detail/supportPrdDetail.do?menu=SP00&prd_ia_cd=2201&prd_mdl_cd=RS23DENS1%2FRAD&prd_mdl_name=SRS618DP&srchword=SRS618DP .

I hope this helps.

Cindy Wells

Most likely you set a child lock (front panel lock) by holding a button too long (3 seconds). Without a model number, I can't be absolutely sure of the keypad lock for your Jenn-Aire microwave. Usually, the key will have a small padlock icon on it. Press and hold this key. On my microwave you press and hold Start to toggle the lock off.

On a Jenn-Aire JMW2430 and similar models, the Button Lock is activated by a several step process (More and Button Lock). However, pressing and holding the Start button will deactivate it.

I hope this helps.

Cindy Wells

This is usually caused by either a bad door switch or a loose door switch mount, which are pretty simple problems to fix.

Even though a door switch clicks, it may still be bad inside.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

See these files: http://www.microwavedisplay.com/safety.txt , http://www.microwavedisplay.com/disassembly.txt and http://www.microwavedisplay.com/doorsw.txt

If you only need a switch, you can order a universal type here for $5 postpaid.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

You may lock the control panel to prevent the microwave from being accidentally started or used by children.

To lock the control: press and hold the clear/off pad for about 3 seconds. The display will show "lock" and will then return to the time of day. A small "L" will be displayed to remind you that the control panel is locked. The display will show "lock" if anyone tries to use the microwave. On some models, you press and hold the "5" and "7" pads simultaneously for three seconds.

To unlock the control: press and hold the clear/off pad for about three seconds. Or on some models you press and hold the "5" and "7" simultaneously for three seconds

Please leave me a fixya rating if this solve your problem, Thanks

Sounds like the child lock has been activated.

Press the Custom Help or Help button to find & change the child lock settings.

Otherwise, please reply back with your model number so we can help you better.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

That would be your child lock.

Please reply back with your brand and full model number from the model tag so we can help you unlock it and possibly download a free manual.

This is usually caused by either a bad door switch, a loose door switch mount, or occasionally a problem on the control panel.

Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. Other times, it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

We have critical safety & disassembly info (including a how-to video) at our site, linked here.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.