What is Err 5 ? I have just bought the scales and have tried to set them up. They give a weight reading but nothing eose except Err 5 and that is not listed in the instruction manual.

try removing/replacing the battery

my scale keeps reading err when I step on it

Are you talking 31 "Stone"? If so, I believe that comes out to 434lbs. You are lucky if your scales can read that high. For testing purposes, remove your shoes or more if you think your right at the upper limit. Or let a slightly lighter friend try it. I assume your talking "Stone" as used in the UK. Are you from there? (I,m in the US, in Florida.) Also, there should be a switch on the bottom of the scale (upper left corner) allowing you to switch between lbs, st and kg. You can try that as well, although the limit should be basically identical. If you tell me more, I can help you more.
(By the way, I weigh 197 lbs right now, that's 14 stone.)

Usually I change the weight by weighing one foot and then weighing again with both. And then I keep repeating that until my results are consistent. Then that result seems to be accurate

I found this procedure which was given by Taran_2005. I just come to try him(it) on mine, that works.

"The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away."

From the Taylor Site http://www.taylorusa.com/faq-scales

Here are the basic ERR messages and their meanings:

• Error 0: Initialization
• Error 1: Instability (scale is on an uneven surface ex: carpet)
• Error 2: Unit may have been jarred or unit was overloaded (customer went over the maximum weight capacity)
• Error 3: Contact error (Feet were not wet for Body fat reading, feet aren’t big enough to reach sensors)
• Error 4: Body fat is out of range
• Error 5: Water is out of range

I got an ERR2 message and now the scale doesn’t work. What should I do? The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

This is a reply I received from Taylor customer support. I have followed this procedure enough times to wear out the original battery and still get the Err 1 message. You may have better luck.

Thank you for your e-mail. The reboot below may clear the error from
your scale. You may need to do this several times to completely reboot
the system. Please let us know if you have any questions or continue to
display the Error.


1. Remove the battery from the scale
2. Set the scale on the floor without the battery in place.
3. Stand on the scale for 10 seconds (still without the battery)
4. Carefully replace the battery without turning the scale on.
5. Using only one foot, tap the scale or apply just enough pressure to
turn on the display. (It should show dashes or zero's) IMMEDIATELY
REMOVE YOUR FOOT.
6. Let the scale turn off
7. Step on the scale for a weight reading


Regards,


Linda DLT
Consumer Relations
Taylor Precision Products
& Salter Housewares
2220 Entrada del Sol, Suite A
Las Cruces, NM 88001
Toll free - 800-289-0944
866-843-3905
Direct - 575-526-0944 ext 3172

I have a WW36DG digital scale and most of the instructions are the same, so far as I can see. When you tap on the scale, 888.888 appears. It is just seting itself. If you step on the scale before it reads 00.0 it wil give you a Err signal. If you stepped on the scale after it read 00.0, and an Err signal appears, either your battery is very low or it is malfunctioning. it does have a 10 year warranty on it. For the person wanting to set the scale, here are the directions. Good luck.

Customizing Your
Weight Watchers® Body Fat Monitor
1. Tap center of scale platform with foot to activate digital display (display will
flash).
2. Wait for "0.0" to appear in display window.
3. You are now ready to input your personal data. Firmly press the SET button
located below the display.
Enter User Number
• P-01 will flash in display window
• Press UP or DOWN arrows to select your individual user
number (Ten user numbers available: P-01 through P-10)
• When selected user number appears in display, press SET
button to save user number
• The scale is now ready for you to enter your height
Set Height
• "Ht" (height) will flash in display window
• Press UP or DOWN arrows to scroll to your height measurement
• Press SET button to save height
• The scale is now ready for you to enter your age
Set Age
• "Age" will flash in display window
• Press UP or DOWN arrows to scroll to your age
• Press SET button to save age
• The scale is now ready for you to enter your gender
Set Gender
• The gender icons will flash in display window
• Press UP or DOWN arrows to select male or female icon
• Press SET button to save gender
• The scale is now ready for you to weigh yourself and to
determine percentage of body fat