Brush roller won.t turn. It turns for a sec. then shuts off. I have cleaned all clogs. This is a shark navigator. Can I remove bottom of vac to access the roller? The manual doesn,t mention this as a solution.

They are all called 'Navigator' :>D
https://www.google.com/search?q=Shark+Navigator

When switch to carpet, the difference is that the brush roller turns. When it is on hard floors setting it doesn't. Remove the base plate, remove the brush and the belt. There is likely something wrapped around the drive spindle or clutch.

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A special tool is sometimes needed to open a Shark vacuum cleaner. If your unable to remove the bottom plate to clean the roller brush, take a utility knife and cut straight down on line in the brush (see picture).

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

\

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is effecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

The first place the "dirty" air enters is the top chamber of the canister where it traps the bigger stuff.

The canister has two clean-out doors so make sure you open them both (top and bottom) or you could have problems.

Nice thing about the Shark as it has a number of clean-out points starting at the base of the hose where it enters the bottom of the vac. to the beater brush (on the bottom of just behind the brush assembly). Good luck!

Hi, it's Allie from Crucial Vacuum.

Loss of suction into the dust cup may be caused by either the dust cup filters or the motorized brush.

After unplugging your unit, press the release button on the back of of the unit and remove the roller brush. To make sure there is no blockage in the air hose, flip back your unit and remove any debris clogged inside the hose. With a pair of scissors, carefully cut any hair strands or debris tangled in the roller brush. Make sure you do not cut or damage the bristles. Make sure there is no clog inside the air duct at the bottom of the unit. Re-install the brushroll by clicking it into place. If the problem still persists, you may need to check your unit's filters.

Check you filters by first removing the dust cup and then removing the foam filter and rise under lukewarm water until the water runs clean. Do not use soap. Squeeze the excess water off the filter and allow it to air dry for 24 hours before use. Washable filters are recommended to be washed after every 2 to 4 uses and replaced every 3 to 6 months.

You can purchase direct your replacement filter from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

The belt that turns the rotating brush is loose. Make sure it is on correctly or replace with a (new) tighter belt. This will require you to unscrew a few screws on the bottom & remove the cover. Then remove the roller.

Maybe not the same issue, but my roller brush would only work intermittently. I had to take apart the main housing and clean the two contacts (female side) that connect to the lower brush assembly. Now it works like new.

The 2 metal pins of the motorized brush are not in contact with the vacuum cleaner. or the Motorized brush is clogged up. You have mentioned that it is cleaned, but still give a thorough inspection. For the metal pins, firmly insert the motorized brush into the air-intake nozzle. This will connect the motorized nozzle to the unit power supply.