Question about KitchenAid Microwave Ovens

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I just got a used K5ssww and when I tried it I didn't have the bowl snapped down at the back. It made a horrible racket and I tried it a couple of times before I found out it was snapped down at the back. The bottom of the beater has the white paint rubbed off now. It still hits a little. The woman I got it from had some trouble getting the flat blade off and it is a little messed up where you snap it on. When it is going slow it seems to be ok but if you speed it up it starts to hit a little bit. Have I messed it up? Is it ok to use if the paint or coating is dinged up on the bottom? I realize this is sort of vague but please help me!!! Thanks, Karen :)

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6 Suggested Answers


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


William Miller

  • 9179 Answers

SOURCE: microwave touch panel is unhinged at the bottom

The mounting tabs on the control panel frame have cracked off most likely due to age, heat, or imperfections in the plastic.

If the tape idea doesn't appeal to you (*grin*) it will need a new control panel frame. That normally comes with a new keypad, but I would need the model number to be sure.

It is probably going to be referred to as the control panel in the parts list and it should run about $50 plus shipping.

You can find helpful exploded view diagrams and order parts by entering your full model number here:

Also, these units have mini-manuals hidden behind the control panel and they're very handy to use.

If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, which is linked at our listing here on FixYa:

Normally you would unplug the oven from the wall, remove the 2 or 3 screws holding the grille in place, remove the screw at the top of the control panel frame, then CAREFULLY lift up and out to remove it.

Then you can mark and/or photograph the wires to be sure they all get back in the same place. Then you can see how the circuit board would come out and then go into the new control panel frame.

If you don't want to replace it, I would suggest that you get it squeaky clean and dry and use a small amount of household cement or Elmer's Glue-All (not super glue) on just the bottom edge, then temporarily use tape to hold it firmly in place until it has cured and dried.

Please write back with more details if you need further help.

We appreciate your thoughtful rating of our answer.

Posted on Nov 18, 2007


William Miller

  • 9179 Answers

SOURCE: Fan Stuck On.

You should have a one-year warranty on parts and labor and then a 5-year part warranty on the magnetron.

It sounds like the hood fan thermostat is flaky, or there may be a shorted relay or diode on the control panel.

But I would definitely avail myself of warranty service.

You can get your manual here:

GE Customer Service is at

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Apr 08, 2008


  • 52 Answers

SOURCE: Our Microwave keeps running unless we give it a whack!

Hi firstly to see if it is producing energy, buy some 5mm light emitting diodes from an electronics store. cut off the leads close to the plastic body.
place in microwave and put on cook for max 10 secs, if the led's light up you have microwave energy, shut off the oven as soon as they glow otherwise you end up with a mess.
If you have energy then your problem is most probably the door interlock micro switches which after time do not operate properly. let me know the results and we can go further.

Posted on Feb 23, 2009


Jeff Rockwell

  • 5911 Answers

SOURCE: samsung microwave door handle snapped off

To access the door handle mounting screws on MOST microwave ovens, you have to remove the inner door panel that goes around the perimeter of the glass. You can use a small screwdriver to carefully pry the plastic up and work your way slowly around the perimiter of the glass. Most microwave ovens also have grooves in the panel that you can insert the screwdriver into. Use care not to pry against the glass. The glass is tempered and also has an RF shield that prevents harmful microwaves from potentially harming the consumer. If you break the glass, you will need to purchase a new door.

The door handle screws are located behind the inner panel. Simply remove the broken handle and install the new one. Re-insert the inner door panel carefully and gradually work your way around the perimeter of the door glass and make sure it snaps back into place.

This repair can be done with the door in place, or you can remove it for easier access. If you decide the remove the door, simply open it all the way and lift straight up at the hinges. The door will lift off of the hinge pins. Place on a hard flat surface with some towels under it for padding. This protects the door facing from scatches.

If you have any questions, or require additional assistance, please let me know. I hope this helps you.

NOTE: Some doors have a small hinge pin that has to be removed in order to remove the door.

Posted on Sep 18, 2009


  • 85 Answers

SOURCE: Hi, This is Mike. My GE spacesaver xl1400 is

-thermal cutout
-fan/fan motor
-circuit board, triac or magnetron

any of these could be the culprit
any of these can be tested
let me know if you need further instructions

Posted on Oct 31, 2009

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