Sentry Fireproof Safe Logo
Anonymous Posted on Apr 05, 2011

Have had a CSW 3813 Sentry Safe for several years. Have had no problems until lately. Key #2090 opens the lock, we punch in combination that we have always used, then punch enter. The response is, the number 1 lights up in the middle of the screen but door will not open. Sometimes we get the ERR message. the second number on the safe is AS 773290*. Can you please help? Can't locate manual. Thank you in advance for your help. Julian W. Johnson.

1 Answer

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  • Master 1,961 Answers
  • Posted on Apr 06, 2011
Anonymous
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Sounds like you need a new battery replacement.

To replace the battery pack, unscrew the screw below the electronic lock case, turn the lock case to the right then remove it.

You can have the online manual from the link below, just make sure you have installed the adobe acrobat reader on your computer to view this file cause its pdf format.
http://www.sentrysafe.com/pdfs/OwnersManuals/503662.pdf

Additional info can be found from this electronic safe sentry manual
http://www.sentrysafe.com/pdfs/OwnersManuals/505748.pdf


If the problem leads to acquiring the right combination for your safe.... call the attention of Sentry Safe Shop

You must call (800) 828-1438 for combination retrievals.
or send a notarized letter stating you are the owner of the safe, personal information, model and serial number of your safe and must indicate the method on how you will receive the combination.

See further details from this link
http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

Please post back for any clarifications and let me know so I can help you further.

  • Anonymous Apr 08, 2011

    oo pre pinoy aq, taga las pinas, kaw san ka?

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