Sounds like you need a new battery replacement.
To replace the battery pack, unscrew the screw below the electronic lock case, turn the lock case to the right then remove it.
You can have the online manual from the link below, just make sure you have installed the adobe acrobat reader on your computer to view this file cause its pdf format.
http://www.sentrysafe.com/pdfs/OwnersManuals/503662.pdf
Additional info can be found from this electronic safe sentry manual
http://www.sentrysafe.com/pdfs/OwnersManuals/505748.pdf
If the problem leads to acquiring the right
combination for your safe.... call the attention of Sentry Safe
Shop
You must call (800) 828-1438 for combination retrievals.
or
send
a notarized letter stating you are the owner of the safe, personal
information, model and serial number of your safe and must indicate the
method on how you will receive the combination.
See further
details from this link
http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm
Please post back for any clarifications and let me know so I
can help you further.
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