We no longer get the notice of magenta head replacement but magenta is not working. Printing out the alignment page and all colors work but magenta. It says it is running the 4800 optimized DPI alignment. Proceeding with directions to scan the document in the scanner to get full alignment. This will not solve the magenta problem.
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I have exactly the same problem. I have replaced Colour cartridges and print heads to no avail.
Can somebody help.
Also if you got a nother printer you could try the cartridge in to see whats at fault.
do you have another magenta cartridge to try?
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