Which model phone do you have? For the CL82509 and related DECT 6.0, you need to set the outgoing message from the handset when the answering machine is on. (It can be turned on from the handset).
For the outgoing message: with the handset in Idle mode, press Menu/Select. Use the up (Dir) and down (CID) arrows to highlight Ans Sys Setup. Then press Menu/Select. Use the same arrow keys to select Announcement and press Menu/Select again. Press 7 to record a new announcement. At the tone, speak your message clearly then press 5 when you have ended the message. The message will play back.
This model's manual is available here: http://att.vtp-media.com/ecp/documents/product_Product/132/UserManual/5995/cl82509_manual_USA_i6.pdf . See page 15 to set the answering system outgoing message. (This is different than Voicemail. To set up Voicemail, you will need to see your telephone provider's documentation.)
Most AT&T phone manuals are available here: http://telephones.att.com/att/index.cfm/product-support/manuals/ .
I hope this helps.
Cindy Wells
Recording a Personal Greeting
Press /mute on the handset. The system announces the number of new and old
messages, and then starts to play the messages unless it has no messages.
Press 5 to stop the announcements or message playback.
You will hear intermittent beeps indicating that the system
is in the command-waiting mode.
Press 8 to start the recording.
The system announces, "Record greeting."
Begin recording after the announcement.
When you finish recording, press 8 again or press 5. You
will hear a confirmation tone, and your recorded greeting plays back for you.
Selecting a Greeting
Once you have recorded a personal greeting, the phone
automatically switches to your personal greeting. You can also switch back and
forth between the pre-recorded greeting and your own greeting at any time.
Press /mute.
The system announces the number of new and old messages, and
then starts to play the messages unless it has no messages.
Press 5 to stop the announcements or message playback.
You will hear intermittent beeps indicating that the system
is in the command waiting mode.
Press 6. The system plays the current greeting.
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