Brother DCP-585cw All-in-One Wireless Color Inkjet Printer Logo
Posted on Mar 31, 2011
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THE BLACK INK STOPPED WORKING ,SO I GOT A NEW ONE AT STAPLES. I PUT IN THE NEW ONE,BUT IT STILL DIDN'T WORK.WE TRIED PRINTING IN COLOR AND THAT WORKED,BUT IT DIDN'T PRINT BLACK.WHAT SHOULD I DO NOW?ALSO WHAT PAPER/INK SHOULD I GET TO PRINT PHOTO'S?

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Samyfam

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  • Brother Master 379 Answers
  • Posted on Apr 02, 2011
Samyfam
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Recently, I had a similar problem which turned out to be faulty non-original ink tanks (cartridges) - they had a valve which was supposed to allow air to be drawn in as ink was drawn out. It turned out they had "gummed up" and weren't allowing air in, so once a small amount of ink had been drawn out a partial vacuum was created and stopped the flow of ink.
If fitting new, original ink tanks and running the cleaning routines a few times doesn't fix the problem, then this could be several things, some of which may mean your machine will have to be repaired by a Brother agent (probably cost you more than a new one), and/or it's time to bin it.
However, sometimes it's just because the print head, or the pipes that connect the ink tanks to the printhead, have become blocked with dried out ink.
If you search on YouTube, you will find a few videos that show how to clear such blockages - you may not find your exact model number, but many Brother machines use almost identical components to many others so the basic technique will be the same. Also search on Ebay for printer cleaning/head blockage kits - quite a few printers (not just Brother) suffer similar problems and a few businesses have sprung up on EBay that sell kits to help you sort this. They sometimes have links to a video they have produced showing how to use the kit which can give you ideas. Again, your exact model number or even make might not come up but these kits might be adaptable to your machine. Got to be worth a tenner or so before binning it ! Good luck

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I've replaced all ink cartridges but the printer is only printing color and no black please help

the black is plugged in the printhead. take it out, and to the sink. run hot water thru the head. rinse it thoroughly. even put the nozzles up to the sink nozzle and force water thru it. when it decided to unplug you will get a bunch of black ink for a second or two. then take the head and shake it out and if possible blow it out with compressed air. get it dry then take a pencil eraser to the contact points on the back of the printhead to clean them. reinstall your printer and let it cycle to charge the printhead. try to print. if not good results try one more clean and if still no black, go back to the sindk and try again. repeat this a couple of times, if it doesn't work, let it sit in really hot water for a while then try to flush it out again. make sure it is dry when you put it back into the printer. try to print again. do use good inks to do this. empty ones won't work.
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Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

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Black cartridge = black side(left side) color cartridge = color side(right side)

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick
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Can you copy a document, when you put it under the glass? B&W and color?

If so, then it is a driver issue. Try reinstalling the printer by following the instructions located at...

962 All-In-One Inkjet Printer owners thread (W7)

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Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to pirchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



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