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Posted on Mar 27, 2011
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Im trying to connect my xbox to xbox live and it keeps coming up somthing to do with icmp/mtu settings? can you help

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Donivan Wise

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  • Expert 254 Answers
  • Posted on Mar 28, 2011
Donivan  Wise
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Here is a direct link to show you step by step how to change the MTU settings on her XBOX. Simply copy and paste the link into your address bar.
http://boards.ign.com/xbox_360_lobby/b8271/170653346/p1/

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0helpful
1answer

Hi im new and im trying 2 fix my mtu settings 4 my xbox360 but do

the mtu may be because xbox live is being updated, id wait 24 hours and if it still doesnt work contact your isp(internet service provider).
0helpful
2answers

Mtu settings

Two things needs to be cleared:

1) Which connection did you talking about LAN/WAN?

2) Xbox live may not be up yet, can you verify it?

Most home gateway routers can only change WAM MTU for certain connection type (PPPOE), and cannot set MTU for LAN and other WAN connection.

To change MTU for PPPOE, going to WAN connection setting, and you will see the MTU options box. But do not change it unless your ISP told you to do so.
So make sure Xbox live is online -- I am no Xbox fun so I have no idea how it works, but just guess from your message.
0helpful
1answer

Aaaaaaaahhhhh mtu xbox wont work getting fed up wot is problem

xbox live is down for maintainence it will be back up 2moro
0helpful
1answer

I cant connect to xbox live cause of my mtu setting

you have to log on to the router and under the WAN mode, you should have the option of changing the MTU. IF you have not made changes to the router settings, type http://192.168.0.1 in your browser . In the page that comes up, type in username as admin and no password.
This should take you to the browser login page.
Hope this helps
Thanks Ranjit [email protected]
0helpful
1answer

Have the n+ wireless router/modem trying to connect via a cable to xbox live but keep gettin insufficient MTU even though the actual MTU of the router is higher than required

You may have to use trial and error to find the best MTU fit:

MTU Default of 1500 to 1492
Tart the setting the MTU @ 1400

MTU setting. Xbox LIVE requires a minimum MTU setting of 1364.
The information your console sends and receives is broken up into "packets" for transmission over your network. MTU is a setting that controls the size of these packets. If it's too small, you won't be able to connect to Xbox LIVE.
Top Solutions Try these solutions in order. If you give each one a shot and you still can't connect, contact Xbox Customer Support. Note that they will ask you try the suggestions on this page first.
Solution 1: Check your router MTU settings Xbox LIVE requires a minimum MTU setting of 1364. Usually, you can change your MTU setting from your router configuration web page, which is supplied by your router manufacturer.
Learn how to find and use your router configuration page
Look for the MTU setting on the router configuration page. When you find it, set it to Auto or 1364 (or higher), save your settings, and then try to connect to Xbox LIVE again on your console.

Solution 2: Connect directly to the modem If your router's MTU is set correctly, try bypassing it by connecting your console directly to the modem. This will help determine whether there's a problem with your router or something else on your network.
Note
This may require you to move your console to a location close to your modem. This is a temporary arrangement, meant only to troubleshoot your connection. If your console is connected wirelessly, you'll need an Ethernet cable for this step.
To connect your console directly to your modem (wired connection):
  1. Find the Ethernet cable that runs between your console and the router.
  2. Unplug the cable from the router, leaving it connected to the console.
  3. Find the Ethernet cable that runs between the router and the modem.
  4. Unplug the cable from the modem, and plug the cable from your console in its place.
To connect your console directly to your modem (wireless connection):
  1. Unplug the USB connector for your adapter from the console. The adapter can remain attached to the console.
  2. Plug an Ethernet cable into the Ethernet port on the back of the console.
  3. Find the Ethernet cable that runs between your router and the modem.
  4. Unplug the cable from the modem, and plug the cable from your console in its place.
Try to connect to Xbox LIVE again. If it works, there may be an issue with your router. Double-check the MTU setting in solution 1 above. Also confirm that you're using a compatible router, and make sure it has the latest updates from the manufacturer. If the problem persists, you may want to try a different router.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

0helpful
1answer

Xbox live is not working it keeps coming up with 'you need an active connection to play online or system link matches' but my connection is fi and none of my friends can play as well?

Suggestion: <b>MTU Error</b>

This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.

Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.

For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/
1helpful
2answers

Xbox live failed

This site has good information relating to connecting your xbox 360 to xbox live wirelessly with laptop or modified router and improving xbox live NAT rating:

How to connect to xbox live wirelessly

1helpful
6answers

Xbox live cant connect mtu failed

Hi can you please help me i was on xbox live tryed to connect with a router and now my 360 is askin for an ip address,but we do not no it can you please help thanks Paul
0helpful
1answer

Xbox live connection?

When the Xbox live fails, it just means XBOX Live is currently down in your area. Give it a day then try again. If the problem continues, call microsoft.
0helpful
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Joining XBox Live

Make an account offline that should work.
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