You printer probably needs to be reset. First, remove both cartridges from the printer. Unplug the power adapter from the back of your printer(small black box behind your printer where the power cord is attached)
(model shown may not be your printer, however, the steps are the same)
Wait for at 10 seconds before reinserting the power adapter back into the printer. When the printer turns on and looks for the cartridges, reinsert both cartridges. Let it print the test paper again. Then try to print your document again to check if it's working now.
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