1) Instead of double-clicking, right-click and choose "explore." I hope it's that simple. Once you're in, look for a file called autorun.inf. Delete it.
2) If it won't let you explore, see if there is a "format" option instead. This will possibly solve your issue of access, and will solve your issue with your confidential data (of course, your data will be gone, but I'm guessing you're OK with that).
3) Try using another USB slot, sometimes there could be an issue with specific slots, especially if you are using hte front USB ports on a desktop
4) I know this may seem silly but turn off the computer, and then unplug the computer from the wall. Leave it unplugged for 30 seconds, plug it in and then boot up the systems. Plug in the USB drive.
5) Finally if the unit still is not being seen, it may need a low level format, contact the manufacturer and see about getting a replacement. I found their e-mail at
[email protected]
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