Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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0x61011beb ink system failure on my HP officejet 6500. I have gone through all the troubleshooting steps = not fixed. Makes a clicking sound when it reaches the r-hand side. It is still under warranty, but we need to fix it ASAP. No paper jams, carriage moves freely, hard reset done several times to no avail.

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1. Plug it directly into the wall, rather than into a UPS
2. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
3. Wait 30 seconds.
4. Plug in the power cable to All-in-One and also to wall outlet.
5. Check for the functionality.

I still had the error message, so they said to reset the printer to factory default settings:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

If those two steps do not resolve the problem then its is hardware related and can't be solved here.

Posted on Mar 23, 2011

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Try this fix, it worked for us a few times:

Posted on Jan 30, 2019

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Posted on Jan 02, 2017

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Thanks for using FixYa. First try to uninstall and reinstall printer drivers from this link. If still the issue is not resolved then you have to reset the printer by following the step by step instructions given in this link. Please do accept the solution if the issue is resolved or else revert for further assistance.


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The "Ink System Failure" error is causes by air in the ink feed tubes. We have a step by step guide purging the air from the feed tubes posted on our web site. Go to our site at: www.ccl-la.com , click on the printer repair link and then the HP link then select your model type. Follow the steps and you should be back printing in no time at all.

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