Forgot my passcode and its telling me to go to itunes

If you forgot Apple ID password, you have to reset it. However, there are several ways you can resort to reach this aim.

If you have synced your iPhone with iTunes before you forget your iPhone password, you can reset your iPhone by using iTunes without losing data. Through iTunes, you can restore your iPhone from the last backup and remove the passcode from your locked iPhone while retaining your data. If iTunes asks you to enter the passcode, try another computer. Otherwise, you have to follow the reset iPhone Passcode with Recovery Mode section below. The following steps will show you how to reset iPhone password with iTunes.
Step 1. Connect your iPhone to the computer with via a USB cable that your iPhone has trusted.
Step 2. Launch iTunes. If you've synced your iPhone with iTunes, then no "enter password" is required.
Step 3. iTunes will automatically sync your iPhone and create a backup file. If it doesn't, you should sync your iTunes and create a backup file manually by in the Summary window.
Step 4. In the Summary window, you can see the option "Restore iPhone". Click it and follow prompts to choose the latest iTunes backup to restore your iPhone.

After the restoration process is complete, your passcode will be erased and all your data will be restored from your backup. You will now be able to access your iPhone without any passcode. And you can set your new password on iPhone.

For more methods, check this guide. How to Reset Password on iPhone

Step 1. If you've matched up your iPhone with iTunes, you can reestablish your device.

Step 2. Associate your gadget to the PC you matched up with.

Step 3. Open iTunes. On the off chance that requested a password, attempt another PC you've synchronized with, or utilize recuperation mode.

Sit tight for iTunes to match up your gadget and make reinforcement.
Once the synchronization and reinforcement have finished, click Restore. After clicking Restore, you have successfully remove iPhone passcode with iTunes.

How to Remove Passcode from iPhone

If you forgot the passcode to your iPhone, there still are a few methods to reset the passcode. Check one of them shown below.

If you have synced your iPhone with iTunes before you forget your iPhone password, you can reset your iPhone by using iTunes without losing data. Through iTunes, you can restore your iPhone from the last backup and remove the passcode from your locked iPhone while retaining your data. If iTunes asks you to enter the passcode, try another computer. Otherwise, you have to follow the reset iPhone Passcode with Recovery Mode section below. The following steps will show you how to reset iPhone password with iTunes.
Step 1. Connect your iPhone to the computer with via a USB cable that your iPhone has trusted.
Step 2. Launch iTunes. If you've synced your iPhone with iTunes, then no "enter password" is required.
Step 3. iTunes will automatically sync your iPhone and create a backup file. If it doesn't, you should sync your iTunes and create a backup file manually by in the Summary window.
Step 4. In the Summary window, you can see the option "Restore iPhone". Click it and follow prompts to choose the latest iTunes backup to restore your iPhone.

After the restoration process is complete, your passcode will be erased and all your data will be restored from your backup. You will now be able to access your iPhone without any passcode. And you can set your new password on iPhone.

For more methods, check: How to Reset Password on iPhone

The only option is to use iTunes or call them and have apple change it for you.

If you can't remember your passcode, you'll need to erase your device using iTunes, Find My iPhone, or recovery mode. Then use a backup to put your data and settings back on your device. You can also try plugging it into iTunes and it may be able to reset itself. iOS Forgotten passcode or device disabled after entering wrong passcode

If you can't remember your passcode, you'll need to erase your device using iTunes, Find My iPhone, or recovery mode. Then use a backup to put your data and settings back on your device. You can try plugging it into iTunes to see if it reboots itself

call apple support over the phone and they will tell you how to do it

You'll need to restore the software with iTunes. Select the iPod in iTunes, under the Summary Tab, select Restore. You will then need to resync it as well.

read detailed solutions on "forgot iPhone passcode and iPhone disabled" from http://goo.gl/z5CNo

Do you see in an icon for your ipod touch on the left hand panel of iTunes? It should be listed under "devices". you need to click that first.
Then go to the Summary tab. There is a "restore" button under the Version section. This will restore your iPod to factory defaults. You will loose all the custom data, and will have to re-sync it.