Sounds like you need new printhead. Take a look on amazon here: Genuine Lexmark 100xl 100 Print Head 14N0700 14N1339 Printhead for Lexmark... I hope this was helpful. cheers
Hi,
Here are some steps that can help you resolve the issue.
1. Firmly reseat the Printhead in the carrier.
Go to the Printhead Setup in the menu on the printer.
Lift the latch.
Clean the contacts on the rear of the Printhead and the carrier.
Firmly reseat the Printhead by pressing on the back side of the Printhead.
Lower the latch and close the cover.
The printer then should state "No Cartridges Detected".
Insert the cartridges in the proper order.
2. Clean the Printhead
Unplug the printer.
Remove the Printhead from the machine.
Wipe the contacts on the rear of the Printhead. IMPORTANT: Be careful not to touch the ink nozzles and especially DO NOT WIPE them.
Do wipe the contacts on the Printhead carriage in the machine.
Then reinsert the power box (brick) into the machine.
Insert the Printhead. NOTE: Make sure you press down and back on the Printhead after you have latched it in to make certain that it is tight.
Close the cover.
Update Firmware
Download the firmware, click on the link.
For more information with visual about your printer click on the link. Turn to page 129 and you will see visual instruction.
I hope this will be able to help you.
Thank you for choosing Fixya.
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