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then you are wasting precious time contacting fixya site
we cannot do any thing
however you could have contacted your service provider immediately and brought the problem to their attention
Usually the Airtime card that you buy will have the information on the back as to how you can redeem your minutes. for Net10 i believe you call a 1-800 number and get a automated person and you just enter code underneath the strip that you have to scratch off
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