Hello,
Since
the tape won't come out then it means you will have to manually remove
the stuck tape. This involves you disassembling the unit in order to
help/assist the player get the stuck tape out.
Turn of the unit
and remove from the wall, get a Philip screw driver, use it to remove
all the screws from the unit and take it apart.
Open the cover and you will see the stuck tape and what's hooking or preventing it from coming out/ejecting.
Now
plug the unit, and turn it on. Press the eject button, as the tape
tries to come out, support it with your hand so that it can come out.
Or
if it happen that the cassette tape has coiled inside the unit,
carefully free the coiled tape and the press the eject button.
Lastly,
the moment you disassemble the player, you would see what's preventing
it from coming out, then you can free whatsoever that is making it stuck
press the eject button and the tape should come out.
Make sure the unit is turned off each time you want to remove what's making the cassette stuck.
I hope understand the above explanations.
Good luck.
That tape is probably history so don't try to reuse it even if it appears undamaged since it may have contaminants on it that has fouled the rotating head.
While you have the machine open, use a fiber-free towel or cloth and carefully rotate and wipe the drumhead with the cloth and a little alcohol (preferably pure) to ensure the next tape is not eaten as well; especially if the tape was wound around the head.
Make sure no fibers are visible on the drum where the heads are located since they may have air-space around them.
This surface must be totally clean and dry.
There will also be a rubber drive roller of ~3/4" diameter and if it appears to have any deposits on it, clean it too and the capstan it contacts when playing.
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