Our printer is flashing Tractor1 tear. We are not able to print nor can we get this to quit flashing. I have tried turning it off and back on still having the same issue. Help?

The "Tractor 1 Tear" message is not a error as such, this is an information message showing the printer is set to the front tractor feed (tractor 1) if you press the button directly under "Tear" the printer should move the paper to the tear possition.

If the pritner is not printing I would recomend checking the following;

1. Ensure the printer is set to "ONLINE" press the button you should see ONLINE TRACTOR 1 TEAR on the display
2. Ensure the printer is loaded with paper, press the button under "Tear" the printer should move the paper forward if it is loaded into Tractor 1.
3. If you are not using Tractor 1, ensure you select the paper path you are using within the menu and move the paper selection lever.
4. Observer the LCD display for any errors that may be seen when print jobs are sent.
5. Try printing a menu print on the printer this will identify if the printer will print, the menu can be printed in the following way.
   -Power the printer ON holding down the button, keep the setup button held down whilst the printer initializes.
   -When the printer has finished initializing ensure the printer is OFFLINE
   -Press and release the button to enter the MENU
   -Press the button under "MENU" on the LCD display
   -Press the button under "PRINT" on the LCD display
   
   The printer should print a menu settings page, if this prints OK the most likely causes for the problem are;

1. The computer system is not sending jobs to the printer (check the correct printer is selected on the computer system)
2. Connectivity problem (check cabling, IP Addresses etc)
3. The wrong printer driver is being used