Hi there,
You should be able to resolve this issue by referring to the user guide supplied with your machine. Here's a link which you may find useful if you don't have the user guide to hand: http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_uk_manual_120710.pdf
If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some simple checks over the phone.
Kind regards,
Jack
Dyson Customer Service
There's a ribbed plastic piece (usually the same color as the ball) near where the wand enters the main body of the vacuum. Press/squeeze this piece as you gently push the wand back into the vacuum. The wand should then return back to its original position.
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