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First you need to make sure that the keyboard is programmed to accept the DP-10 as factory default and then that the DP-10 is working perfectly. There is a case where the DP-10 action switch is activated directly, in this case the sustain does not stop and you need to change the micro switch of the DP-10 pedal. It has already happened to me and I replace it by adapting another micro because Roland does not support you and wants you to buy another DP-10.
Two things come to mind: 1. These synths have mute and output control settings. Verify they are correct as even a factory reset might not set them to default. 2. The next thing is that the volume control itself is damaged which requires internal investigation. Was this working and was there an accident with it... dropping manhandling, or accident with power or cables? There could be a cable that has fallen off between the main board and where the audio outs and jacks are. Be very careful if you open this of ribbon cables from the halves of the shell.
Sorry I didn't find you 'til now. I just got the same problem. If you haven't found out already, Roland has them available from the support dept. (323-890-3740) at $9.00 a piece or $200 for a full set of 88. They say they've re-designed them to be more durable.
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