I can't recieve fax - Canon Pixma MP500 All-In-One InkJet Printer

Please clarify what happens when you try to receive a fax? Do you hear the phone line ring? Does the display on the fax machine show "in coming call" or "ringing"? Do you hear it ring but the fax machine does not pick up?

You need to verify that the phone cord is connected to the right place on the fax machine. There could be 2 - 3 places to connect a phone cable. One is usually for the phone line and its marked "line". Phone line means the line from the box to the fax machine straight from the wall. The next one will say "phone" or show a picture of a telephone. This one is for an outgoing phone cord that connects to your home telephone. The third one is usually not marked or does not exist at all. You want to make sure that you are connecting your wall line into your fax machine and an out going phone cord to your telephone. Phone plugs to fax machine and wall cord goes to fax machine.

You can verify its set up right by dialing a fax number and hitting start. If its connected right you will hear the dial tone and then the number being dialed. If you dont hear a dial tone FIRST before you hear the numbers being dialed - then you know you have the phone cord in the wrong place on the fax machine. Switch the phone cables if this is the case and try dialing again until you hear a dial tone.

When you hear the dial tone - then your ready to fax. Here is the next step to make that happen!

In order to receive an incoming fax - you have to set up the number of rings before the fax picks up the call - and then turn the "automatic pick up" on by pressing the "auto" button on the printer. If the auto pick up is not turned on, the fax will not pick up the incoming call. When auto is on, it will pick up all incoming calls as if they were faxes. You can also stand next to your fax machine when your expecting an incoming fax and press the "start" button to manually command the fax to pick up an incoming call. When your fax is on and picks up an incoming call - you will see the display change to "connecting" and then "receiving". If there is a problem with the incoming fax - the machine will display the error (only briefly) before hanging up and printing an error report (if you have it set to print all errors in the fax default set up options).

You can respond to my questions by going to your post on Fixya's website and clicking on the "reply" option. I have not posted this an a solution - I am sending it as a request for clarification only. If any of the above solves your problem - please post feedback and accept my answer so I know that it worked for you ok? Please clarify what happens when you try to receive a fax? Do you hear the phone line ring? Does the display on the fax machine show "in coming call" or "ringing"? Do you hear it ring but the fax machine does not pick up? You need to verify that the phone cord is connected to the right place on the fax machine. There could be 2 - 3 places to connect a phone cable. One is usually for the phone line and its marked "line". Phone line means the line from the box to the fax machine straight from the wall. The next one will say "phone" or show a picture of a telephone. This one is for an outgoing phone cord that connects to your home telephone. The third one is usually not marked or does not exist at all. You want to make sure that you are connecting your wall line into your fax machine and an out going phone cord to your telephone. Phone plugs to fax machine and wall cord goes to fax machine. You can verify its set up right by dialing a fax number and hitting start. If its connected right you will hear the dial tone and then the number being dialed. If you dont hear a dial tone FIRST before you hear the numbers being dialed - then you know you have the phone cord in the wrong place on the fax machine. Switch the phone cables if this is the case and try dialing again until you hear a dial tone. When you hear the dial tone - then your ready to fax. Here is the next step to make that happen! In order to receive an incoming fax - you have to set up the number of rings before the fax picks up the call - and then turn the "automatic pick up" on by pressing the "auto" button on the printer. If the auto pick up is not turned on, the fax will not pick up the incoming call. When auto is on, it will pick up all incoming calls as if they were faxes. You can also stand next to your fax machine when your expecting an incoming fax and press the "start" button to manually command the fax to pick up an incoming call. When your fax is on and picks up an incoming call - you will see the display change to "connecting" and then "receiving". If there is a problem with the incoming fax - the machine will display the error (only briefly) before hanging up and printing an error report (if you have it set to print all errors in the fax default set up options). You can respond to my questions by going to your post on Fixya's website and clicking on the "reply" option. I have not posted this an a solution - I am sending it as a request for clarification only. If any of the above solves your problem - please post feedback and accept my answer so I know that it worked for you ok?